Indicators measuring service performance

COMPREHENSIVE MANAGEMENT OF ALL TYPES OF WASTE

In 2005, Veolia signed an industrial cleaning and environmental services contract with Tomago Aluminium.  Since then, the Group has managed a host of services at the site of Australia's biggest foundry. Examples include grouped services such as high-pressure washing, vacuum loading, materials sorting and recycling and various ancillary services for smelting operations; waste management and resource recovery, including the removal of production process waste for recycling & recovery, collection of non-hazardous and recyclable waste and hazardous liquid waste; routine facility maintenance; and services for refractory installations, including withdrawal of the potline and casting ladles, installation and commissioning.

Veolia also delivers Integrated HVAC (Heating, ventilation and air conditioning) services including on-site mobile plant monitoring. Within 2012, Veolia entered in an agreement with Tomago for future on-site water recycling and reuse infrastructure.
 

CLOSE MONITORING OF PERFORMANCE INDICATORS

To ensure service quality and coordinate with the customer, Veolia introduced a number of key performance indicators, which are reviewed monthly with the main stakeholders. This performance reporting highlighted the partnership's operational excellence and has received a number of awards for outstanding safety and environmental quality. Veolia was honored as a "leading supplier" for the quality of its services as a whole.

Brett Jones
Director, Tomago Aluminium/Veolia contract

"This comprehensive partnership enables us to rise to the day-to-day challenge of offering Tomago Aluminium the same level of safety and quality for all the services we provide at the Newcastle site."